Frequently Asked Questions: Solve your doubts about our services

The first thing you need to do is register, for this you just have to click on "register" and enter your email and the password with which you want to log in to Kikoto. Then, you will need to go to your email inbox to validate your account.

Once you have registered, you only need to indicate the origin, destination, dates, number of passengers and discounts (if any). You select the ferry, enter your personal data and pay electronically.

Once you have validated your account, you must log in and go to the "account" section. We recommend that, in the first instance, you add both your data and the data of the family members, vehicles or pets with which you usually travel. It will save you a lot of time for future bookings.

This function will geolocate your position to show you the nearest port. Then, you will need to choose the destination. If you have already entered your data and the data of the passengers you usually travel with, as explained in the previous point, you just need to select who is traveling, with which car, etc., and you will be able to buy your ticket in just a few seconds.

The reservation confirmation will be sent to the email address you registered with, and we will also send you the boarding passes by email and WhatsApp.

Of course not, our premise is to facilitate the trip for our users. With the boarding card you will receive, you can go directly to the boarding.

Kikoto is an online travel agency that acts as an intermediary in ticket sales, so any cancellation or refund of a reservation must be authorized by the corresponding shipping company.

As in the previous point, subject to the express authorization of the shipping company.

Write to us at facturacion@kikoto.es indicating the details of the reservation and the tax information for the issuance of the invoice, very soon you will be able to download the invoices automatically from your profile 😊.

We are here to help you and to improve, that is why we provide you with the following email address so that you can send us your doubts, problems or suggestions: contacto@kikoto.es.