Cancellation information in Kikoto

Cancellations

As ITE is a commercial intermediary between the service provider (the SHIPPING COMPANY) and the final customer (KIKOTO user), ITE is not responsible for any changes that the SHIPPING COMPANY may cause in the reservation, whether it be cancellation, delay or relocation.
In case of cancellation of a departure, if a refund is applicable, it will only be made effective by the SHIPPING COMPANY or by express authorization from the same to ITE.
Refund and cancellation policy link is detailed for each SHIPPING COMPANY, available in the TRANSPORT CONDITIONS section:
- Balearia: https://www.balearia.com/es/condiciones-de-uso
- FRS: https://typo3.frs.info/fileadmin/user_upload/frs.es/documents/Condiciones_legales_de_contratacion_pasaje/CONDICIONES_GENERALES_DE_CONTRATACION_PASAJE_2020_ES.pdf
- Trasmediterránea: https://www.trasmediterranea.es/es/aviso-legal
If you need an invoice, write to us at facturacion@kikoto.es providing the booking locator and tax information.

How to ensure the security of your account

We periodically review accounts to ensure they are as secure as possible. We will also contact you if we can do anything else to increase the security of your account.

For more information, please review the Terms and Conditions.

Need help?

Customer service

Visit our customer service page to find useful information about ferry travel, our frequently asked questions, and how to contact us for help with your reservation.